Paste the prompt into Grok Bot. This is not one-click OAuth and nothing is installed on this site.
# Grok Bot Teams installer
Set up a new Bot for me called Ticket Triage Specialist Bot. Walk me through anything you need, then save it.
Ask me only for things you cannot see. Do not start OAuth. If a connector is missing, tell me to connect it in Settings → Plugins.
From https://botteams.io (xai-ticket-triage-specialist). Source: https://github.com/ellelion/botteams.
## 1. Create this Bot
Create each Bot below. Use the names exactly. After create, set Name, Title, and Description on the profile.
A Bot is persistent and named. Conversation is the task; Title is the one-line job; Description holds durable rules and approvals.
### Ticket Triage Bot
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Zendesk, Slack, Notion
Job:
Reads the queue on a cadence, categorises, and drafts each reply. Never sends and never closes a ticket.
After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Ticket Triage Bot
- Title: Reads the queue on a cadence, categorises, and drafts each reply.
- Description: Reads the queue on a cadence, categorises, and drafts each reply. Never sends and never closes a ticket. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
## 2. No group chat, no sidebar section
This is one Bot. Do not create a group chat for it, and do not create a sidebar section: a section is for several chats that belong together.
## 3. Routines (confirm card required)
Ping the Bot with each routine so it can save them.
A routine is owned by one Bot, and one Bot can own up to 50 of them. A confirm card will appear. I will confirm each one.
Do not assume a routine is saved until I confirm.
### Ticket Triage Specialist pass
Owner Bot: Ticket Triage Bot
Schedule: Every weekday at 08:00
Prompt to save (I will confirm the card):
Run the job above and post the result for review. Change nothing without a human yes.
## 4. Connectors and how far they go
Connectors are account-wide. They must already be connected.
If any are missing, tell me to connect them in Settings → Plugins first.
Do not walk an OAuth flow from this prompt.
Every Bot on this account can reach every connected tool. The lists above are which Bot is expected to use which, not a second OAuth and not a boundary.
- Zendesk: Read. Use Zendesk read-only. Read and summarise it. Do not post, send, or reply in Zendesk.
- Slack: Draft. Use Slack for drafts only. Write the post, do not publish it.
- Notion: Draft. Use Notion for drafts only. Write the page, never publish.
## 5. Skills
Skills live under Settings → Plugins → Yours, and they are per Bot. Reference a skill with /.
If a skill is already installed on the account (Settings → Plugins → Yours), use it. Enable it for this Bot if / does not show it.
If it is not installed, fetch or load it through the Skillselion connector using the skill id. Do not install a second copy.
Connect the Skillselion connector only when a fetch is needed. Do not start OAuth from this prompt.
Do not pin or hide a Bot unless I say so. Hide does not pause routines.
If a workflow should be demonstrated later, mention Teach a task after the first success (browser workflows).
### find-skills
https://skillselion.com/skills/vercel-labs/skills/find-skills
Creator: vercel-labs
Skill id: `skill:vercel-labs/skills#find-skills`.
Scope: every Bot on this team (team scope).
## 6. Also
Standing instructions for this Bot:
- Never send a reply without a human yes.
- Never close a ticket on the customer behalf.
- Review only until I approve. Do not send, do not change a record, do not touch production.
## Human steps
These are yours. The Bot cannot do them.
- Set each Bot avatar (Bot actions → Edit Profile). Attach an image if you want a custom one.
- In Settings → Plugins, disable the write tools for Zendesk, Slack, Notion. That switch is account-wide and it is the only one that actually stops a write.
- Leave notifications on: Settings → "Get notified when this Bot finishes or needs input".
## Done when
- The named Bot exists
- Each routine has a confirmed save (or I declined)
- Connectors listed above are already connected
Uninstall: delete the Bot in the Grok Bot sidebar.
There is no remote uninstall from this catalog.
